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Issue
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Log and Dump Files
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Location
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Application hangs or is not accessible
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Thread dump in multiples for 15 consecutive seconds at an interval of 2-3 seconds.Memory consumption (Heap and RAM).Number of users accessing the PTC Arbortext Content Delivery.Complete log folder. Status of all servers (Core Server, CoreCMIServer, Jboss, Windchill LDAP ) on all systems, viewers in case of cluster and split setup.Licenses consumption status using LMtools.exe.
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<InS_Home>\InS_SW\SW\Log\System\Log
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Configurator issue
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Configurator.LOGACD log
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<InS_Home>\InS_SW\SW\Log\System\Log\Configurator_logs
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Core server and coreCMI server issue
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coreCMIServer.log, coreServer.log
For more information, see Generating Core Dumps from Code
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<InS_Home>\InS_SW\SW\Log\System\Log
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Load balancer issue
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core load balancer logs
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<InS_Home>\InS_SW\SW\Log\System\Log
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Jboss server issue
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server.log
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<InS_Home>\InS_SW\SW\Log\System\Log
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TAL Issues
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On the publisher:
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TaskManager Logs for Transform and Load (Both)
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InS_Data\Work\Applications\TaskManager\Work\TaskReport\<TASK_ID>
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Bundles and DCTM (if available)
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Preprocessing files for the TASK_ID
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\InS_Data\Work\Applications\ContentManager\Work\PreProcessing\TAL\TransformationDriver\<TASK_ID>
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Task manager report (On Task Manager Page > Task Monitor)
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UI Issues
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On viewers:
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Core server Logs
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<InS_Home>\InS_SW\SW\Log\System\Log
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SCE Logs
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<InS_Home>\InS_SW\SW\Log\System\Log
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ACD Logs
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<InS_Home>\InS_SW\SW\Log\System\Log
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server.log/jbossConsole.log
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<InS_Home>\InS_SW\SW\Log\System\Log
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Mentioned in TAL issues (if it is data specific)
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Repository for the specific segment and SHARED segment (from the Titles directory)
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\InS_Data\Data\Titles
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Performance
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Collect logs mentioned above
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As mentioned above (if it is TAL issues/ UI issues)
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