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Answers and online help

Search the Knowledge Base
Troubleshooters and How-tos
Help Center - Product Guides
Supported Hardware Platforms
Support Guide - Using Technical Support
Support Website Help (PTC Community)
PTC Cloud Engagement Guide
Support Website Updates

Support cases and reported issues

Manage Support Cases
Open a Support Case
Reported Issue Status - SPR Tracker
Report Security Vulnerability

Product Support Home Page

Product Pages

Support services

Support Packages
Extended Support
Renewals - Submit Inquiry

Trying to solve an issue?

Get Assistance

Licenses

License Management
Licenses and Installations
Invoicing
License Reports - Products and Subscriptions
Renewals
Licensing Support

Plan updates and upgrades

Product Release Calendar
Windchill Critical Patch Schedule
Update Advisor - Compare Update Fixes
Release Advisor
What's New

Proactive system scans and performance

On-Demand System Scan
Windchill PLUS Readiness Data Upload
System Scan Recommendations
Performance Advisor - System Dashboard
My Product Alerts and Notifications

PTC services and SaaS products

PTC SaaS Services
PTC Cloud Status

Product guides and references

Product Documentation
Help Center - Product Guides
Success Paths - Planning and Implementation Guides

Product Training

Training Classes and Schedule
Curriculum Guides by Product
Get Certified on PTC Products
PTC University Home

Developer guides and tools

Vuforia Engine Developer Portal

A PTC Technical Support Account Manager (TSAM) is your company's personal advocate for leveraging the breadth and depth of PTC's Global Support System, ensuring that your critical issues receive the appropriate attention quickly and accurately.

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Answers and online help

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