PTC Technical Support: Questions & Comments Page
In order to provide our
customers with the most efficient responses, please select an appropriate
link from the table below.
Please note: we answer all
Email queries. However, you should allow 24 hours for a response.
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If you have...
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Address your message to...
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Additional Information
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Comments about the quality of PTC Customer Service
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Contact the customer service webmasters
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You can also call the PTC Customer Feedback Line at 1-888-782-3772
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Comments about the features and functionality of the CS area of this Web site
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Contact the customer service webmaster
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Questions about your order for product documentation
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doc_request@ptc.com
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Technical questions regarding your PTC software
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cs_ptc@ptc.com
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Use the word copen as the subject line. Click HERE
for more infomation.
Even better: use Pro/CALL LOGGER
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Questions regarding an existing Technical Support issue
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cs_ptc@ptc.com
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Be sure to include the call number in e subject line. Click HERE
for more infomation.
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Questions about an outstanding Software Update request
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cs_ptc@ptc.com
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Be sure to include the call number in the subject line. Click HERE
for more infomation.
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Questions about an outstanding Web Account request
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cs-webaccts@ptc.com
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Please be sure to include your Customer Number and SCN (Service Contract Number) in any correspondence.
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| Comments about The PTC Web site (not The CS area) |
webmaster@ptc.com |
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