PTC - Technical Support Questions or Comments

Navigation menu has moved

Use this menu to move through the Support website. We relocated the items from Tools and Resources to this menu.

Sign In

Username (Email Address) *

Email Validation Error

Create a new account

Support

Answers and online help

Search the Knowledge Base
Troubleshooters and How-tos
Help Center - Product Guides
Supported Hardware Platforms
Support Guide - Using Technical Support
Support Website Help (PTC Community)
PTC Cloud Engagement Guide
Support Website Updates

Support cases and reported issues

Manage Support Cases
Open a Support Case
Reported Issue Status - SPR Tracker
Report Security Vulnerability

Product Support Home Page

Product Pages

Support services

Support Packages
Extended Support
Renewals - Submit Inquiry

Trying to solve an issue?

Get Assistance

Manage and monitor software

Licenses

License Management
Licenses and Installations
Invoicing
License Reports - Products and Subscriptions
Renewals
Licensing Support

Plan updates and upgrades

Product Release Calendar
Windchill Critical Patch Schedule
Update Advisor - Compare Update Fixes
Release Advisor
What's New

Proactive system scans and performance

On-Demand System Scan
Windchill PLUS Readiness Data Upload
System Scan Recommendations
Performance Advisor - System Dashboard
My Product Alerts and Notifications

PTC services and SaaS products

PTC SaaS Services
PTC Cloud Status

Learn

Product guides and references

Product Documentation
Help Center - Product Guides
Success Paths - Planning and Implementation Guides

Product Training

Training Classes and Schedule
Curriculum Guides by Product
Get Certified on PTC Products
PTC University Home

Developer guides and tools

Vuforia Engine Developer Portal

Services and expertise

PTC Implementation Services

Change Language

ptc.com

Support

Manage and monitor software

Learn

Services and expertise

Change Language

ptc.com

Answers and online help

Search the Knowledge Base
Troubleshooters and How-tos
Help Center - Product Guides
Supported Hardware Platforms
Support Guide - Using Technical Support
Support Website Help (PTC Community)
PTC Cloud Engagement Guide
Support Website Updates

Support cases and reported issues

Manage Support Cases
Open a Support Case
Reported Issue Status - SPR Tracker
Report Security Vulnerability

Product Support Home Page

Product Pages

Support services

Support Packages
Extended Support
Renewals - Submit Inquiry

Trying to solve an issue?

Get Assistance

Licenses

License Management
Licenses and Installations
Invoicing
License Reports - Products and Subscriptions
Renewals
Licensing Support

Plan updates and upgrades

Product Release Calendar
Windchill Critical Patch Schedule
Update Advisor - Compare Update Fixes
Release Advisor
What's New

Proactive system scans and performance

On-Demand System Scan
Windchill PLUS Readiness Data Upload
System Scan Recommendations
Performance Advisor - System Dashboard
My Product Alerts and Notifications

PTC services and SaaS products

PTC SaaS Services
PTC Cloud Status

Product guides and references

Product Documentation
Help Center - Product Guides
Success Paths - Planning and Implementation Guides

Product Training

Training Classes and Schedule
Curriculum Guides by Product
Get Certified on PTC Products
PTC University Home

Developer guides and tools

Vuforia Engine Developer Portal

A PTC Technical Support Account Manager (TSAM) is your company's personal advocate for leveraging the breadth and depth of PTC's Global Support System, ensuring that your critical issues receive the appropriate attention quickly and accurately.

Change Language

In another tab/window you have switched to a different account ().

Your active customer number ( - ) is not your primary association.

Would you like to switch to your primary association now ()?

Stay With Current

If you have...	Address your message to...	Additional Information
Comments about the quality of PTC Customer Service	Contact the customer service webmasters	You can also call the PTC Customer Feedback Line at 1-888-782-3772
Comments about the features and functionality of the CS area of this Web site	Contact the customer service webmaster
Questions about your order for product documentation	[email protected]
Technical questions regarding your PTC software	[email protected]	Use the word *copen* as the subject line. Click HERE for more infomation. Even better: use Pro/CALL LOGGER
Questions regarding an existing Technical Support issue	[email protected]	Be sure to include the call number in e subject line. Click HERE for more infomation.
Questions about an outstanding Software Update request	[email protected]	Be sure to include the call number in the subject line. Click HERE for more infomation.
Questions about an outstanding Web Account request	[email protected]	Please be sure to include your Customer Number and SCN (Service Contract Number) in any correspondence.
Comments about The PTC Web site (not The CS area)	[email protected]

Answers and online help

Support cases and reported issues

Ask the PTC Community

Product Support Home Page

Support services

Trying to solve an issue?

Download software

Licenses

Plan updates and upgrades

Proactive system scans and performance

PTC services and SaaS products

Product guides and references

Product Training

Developer guides and tools

Find a PTC partner

PTC Implementation Services

Answers and online help

Support cases and reported issues

Ask the PTC Community

Product Support Home Page

Support services

Trying to solve an issue?

Download software

Licenses

Plan updates and upgrades

Proactive system scans and performance

PTC services and SaaS products

Product guides and references

Product Training

Developer guides and tools

Find a PTC partner

PTC Implementation Services

PTC Technical Support: Questions & Comments Page