Enterprise Edition

Customers can contact PTC Technical Support and License management team over phone. Worldwide contact numbers and phone tree mapping can be found here. Customers can also file requests for support through the web tools below.

Installation / Functionality

Already received a license file, need assistance with Installation or with functionality of Mathcad. To open a case with Technical Support you need to be on active maintenance and have your Service Contract Number (SCN) handy.

Licensing

To configure a license for the new software that you purchased, retrieve a license file that is already configured for a machine, to move a license from one machine to another or to request a Home Use license

You can use the below online tools if you are unable to configure your Mathcad license using the wizard in the software. To use the web tools you should have Account Privileges for License Management. (Step by step procedure to check your licensing privileges). If you do not have sufficient privileges, open a case with our License Management team by using 'Others' option below

Retrieve an existing license file

If you have a license file configured for a machine you can retrieve it again. (Step by Step procedure)

Configure a new license file for a server or individual machine

If you have not configured your license before, you can configure a new license for the software based on your Sales Order Number. (Step by Step procedure)

Move a license from the existing machine to another

You can move a license file from one machine to another or consolidate licenses to single server from triad or break triad into single server. (Step by Step procedure)

Home Use license

Request a Home Use License by selecting Function as License Management Service and Area as Mathcad on the next page (Step by Step Procedure). Review the terms of use for Mathcad Home Use License here.

If you do not have sufficient account privileges to use above tools, open a case with License management team by using 'Others' option below.

Others

For any other issues related to licensing, select Function as License Management Service and Area as Mathcad on the next page.