PTC MCAD Maintenance Programs
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1All licenses of the same general product category (i.e., MCAD or Web-based Collaboration Solutions.) Customers must purchase the same level (i.e. Silver, Gold or Platinum) of Maintenance Services.
2Minimum of ten seats required for MCAD Platinum Service.
3During non-business hours, PTC Technical Support will be offered in English only. For purposes hereof, "business hours" are Monday through Friday 8AM-5PM.
4Final resolution to any support call depends on the nature of the inquiry and cannot be guaranteed.
5Customer must be free from any hardware and/or software interoperability issues as identified by PTC.
6PTC reserves the right to perform a remote reconciliation(s) (via telephone or otherwise) if circumstances do no warrant an on-site visit(s).
7Remote login support will be at the discretion of PTC Technical Support. The preferred method to resolve a customer's problem will be either telephone or web. If Technical Support cannot solve the issue by such methods then Remote Login Support will be used to solve the customer's problem.
8On-site "critical care" technical support visits will be at the discretion of PTC Technical Support. If a customer's problem can be solved via telephone, that will be the method of problem resolution.
- Tiered Maintenance can be purchased through authorized PTC resellers.
- PTC reserves the right to modify or discontinue any Maintenance Service Offering(s) and/or pricing at any time by posting notice at www.ptc.com.