Warranty & Contract Management

PTC’s Warranty and Contract Management end-to-end solution defines, manages and analyzes all warranty processes from initial product registration through the end of standard or extended warranty period.  PTC’s unique approach to warranty and service lifecycle management leverages a product-centric data model to manage warranty and capture service history in the form of an “as-maintained” bill of material (BOM). And brings this important data back into the enterprise enables continuous product and service improvement.

Warranty Process

iWarranty Claims – Enables online claims entry, uploading of claims from service systems, claim validations using extensive business rules, claim work queues, claims review and processing.  Allows users to create, edit and process various types of claims including standard warranty, extended warranty, used warranty, and parts warranty.

iWarranty RMA - Provides the ability to setup return requests, automatically determine when parts need to be returned, generate Return Material Authorizations , and track parts returns

iWarranty Supplier Recovery - Helps manufacturers to increase recovery percentage from suppliers while streamlining the claim sharing process and quality analysis

iWarranty Service Contracts – Streamlines pricing, quoting, administration and profitability analysis of extended warranties, maintenance and service contracts

Content Access

Service Access – Provides online access for non-essential service and warranty management users to view and participate in active workflows

iOwn – Enables web-based access for end customers to provide individual registration information specific to the products they own


Service Knowledge Manager - Provides single information source for sharing of common service data and collaboration across all stakeholders including OEMs, suppliers, service centers and end user customers


Service Intelligence – Delivers service and warranty analytics that provides powerful and flexible warranty and service analysis.  Offers built-in reporting, dashboards, analysis and queries and provides powerful tools to identify the root causes of any warranty, service and quality issues.