Portals Help Page - Running a pop-up blocker
Figure 1 - What the SAM looks like
If you have a pop-up blocker running on your computer the secure application manager (SAM) may not be able to start.
SAM, pictured to the right, is the small browser window that pops open upon starting some portal sessions. Not all portals use the SAM window. The title of this window is 'DO NOT CLOSE'.
If in fact this small window is not opening, and it should be, check to see if you're running a pop-up blocker. If you are running one, either disable it or allow it to accept pop-ups from the ptc.com domain.
If you would like you can also manually start the SAM.