Partner & Reseller Portal

PTC - Partner Portals Help Page

This page outlines some of the more common issues and fixes for the portal. For any of the pages that follow, clicking on any of the smaller images will bring you to a larger version.

Having trouble logging in?
For SecurID users please select SecurID and log in using the number on your token display(PASSCODE) and your PIN number. The format for this is PIN + PASSCODE. All other users must select "Standard" from the drop down box.

Other Portal Issues

  1. If you have forgotten your password, you can reset it here
  2. Update e-mail, name, security information for your Account
  3. Page not found
  4. Running a "pop-up blocker"
  5. Windows XP Service Pack 2
  6. Hosts file does not have write permissions
  7. Manually starting the SAM
  8. Manually disabling SAM
  9. Proxy bypass for local addresses
  10. Saving PowerPoint Files


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