Integration with Other Applications > Digital Product Traceability > Troubleshooting Digital Product Traceability
Troubleshooting Digital Product Traceability
This section provides troubleshooting tips for some of the common problems that you may encounter when using Digital Product Traceability.
The following table lists the issues you may have identified, its possible causes, and any known corrective action you can take to resolve the issue. For further assistance, contact PTC Support.
Problem
Solution
Unable to connect to server when creating traces using Add Traces.
Verify that ThingWorx is up and running.
Make sure that appropriate values are set for the Windchill properties. For more information, see the section related to Windchill properties in System Compatibility and Requirements.
Make sure that the Windchill server is added in CORS setting of ThingWorx server.
Not Authorized error is returned when creating traces using Add Traces.
Make sure correct user permissions are set in ThingWorx. For more information, see Permissions for ThingWorx Platform Entities
Enable the following ThingWorx application loggers:
c.p.t.d.OslcDataServices
c.p.t.r.p.OslcResourceProviderProcessor
c.p.t.r.ProcessorHelper
Server or Resource value is not displayed in the Add Traces window.
Make sure that appropriate values are specified for the specific configuration reference Thing in ThingWorx. For more information, see Configuring the DPT Extension.
Make sure valid relationship constraints are specified for DPT trace links in Windchill Type and Attribute Management. For more information, see System Compatibility and Requirements.
Data loading in Select Context fails in Windchill.
Enable the following ThingWorx application loggers:
c.p.t.d.OslcDataServices
c.p.t.r.p.GetHeirarchyProviderProcessor
c.p.t.r.p.ResourceProviderProcessor
Fetching of remote information for remote column in Windchill fails.
Make sure ThingWorx service has passed
Enable the following ThingWorx application loggers:
c.p.t.d.OslcDataServices
c.p.t.r.p.ResourceProviderProcessor
c.p.t.r.ProcessorHelper
c.p.t.u.TraceLinksUtil
Enable the following Windchill logger:
com.ptc.mvc.components
Loading of small preview and OSLC delegated dialog fails.
Make sure Windchill server is added to allow list in Windchill RV&S, Windchill Modeler, and IBM Rational Doors NG OSLC servers.
Creation of invalid resource.
Enable the following ThingWorx application logger:
c.p.t.r.p.ResourceProviderProcessor
c.p.t.r.p.ResourceValidator
c.p.t.r.p.ResourceBuilder
c.p.t.v.OslcValidationServices
Make sure that the validation flow thing is correctly tagged.
Make sure that the appropriate validation flow thing is invoked.
Make sure that a valid Terms value exists for the external OSLC server.
Make sure the correct Tag value is specified in the OSLCServerMappingConfigTable of the external OSLC server.
Make sure that the customized validation flow thing is working correctly using the following test validation flow service ValidateOslcFlow.The ValidateOslcFlowservice is located in the OslcValidationServicesThing.
Creation of valid resource fails with the error One or more of the selected resources are not of resource type {0}. Make a valid selection and try again.
Enable the following ThingWorx application loggers:
c.p.t.r.p.ResourceProviderProcessor
c.p.t.r.p.ResourceValidator
c.p.t.r.p.ResourceBuilder
c.p.t.v.OslcValidationServices
Make sure that the validation flow thing is correctly tagged.
Make sure that the appropriate validation flow thing is invoked.
Make sure that a valid Terms value exists for the external OSLC server.
Make sure the correct Tag value is specified in the OSLCServerMappingConfigTable of the external OSLC server.
Make sure that the customized validation flow thing is working correctly using the following test validation flow service ValidateOslcFlow.The ValidateOslcFlowservice is located in the OslcValidationServicesThing.
Pagination for the external resource search picker in Search Result Table is not supported by Windchill Modeler OSLC server.
Enable the following ThingWorx application logger:
c.p.t.d.OslcDataServices
c.p.t.r.p.GetQueryResultProcessor
Increase the page size.
Limit search criteria to narrow down the search result.
Windchill RV&S OSLC server does not support filtering on multiple attributes in the Filter Criteria pane.
Enable the following ThingWorx application logger:
c.p.t.d.OslcDataServices
c.p.t.r.p.GetQueryResultProcessor
Use a single attribute as a filter criterion to narrow down the list of external resources in the Search Result Table.
DPT does not support Internet Explorer starting Windchill 12.1.0.0.
Use Microsoft Edge browser.
Known Limitations of Tables Displaying Remote Object Data
The following features on JCA tables have limited capability for handling data from remote servers.
Search in table — This feature may not consistently find remote data on a paginated table when the data set is large. You can increase the table size to resolve this issue.
Table Views — This feature does not support filtering remote objects data when using table views that include remote objects.
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