Additional Windchill Capabilities > Windchill Quality Solutions > The Windchill Customer Experience Management Process > Using Failure Codes and FMEA Objects
  
Using Failure Codes and FMEA Objects
Adding Failure Codes to a Customer Experience
You can add failure codes on a customer experience by adding an FMEA object or manually adding a reported experienced effect.
* 
By default, the Customer Experience - Display Failure Codes Table preference is set to false. The best practice is to create a separate context for failure modes and failure effects. For each context where you want to display failure modes and failure effects, you must set this preference to true.
The CEM - Failure Codes - Display Pick FMEA Action preference controls if this functionality is enabled. This preference is set to true for new installations. It is set to false for upgrades and updates.
By default, the Display Types in Failure Codes Tables preference is set to false. For the Failure Mode Type, Failure Effect Type, and Harm Hazard Type columns to appear in the Failure Codes table, set this preference to true. This preference only applies to editable tables for adding FMEA objects and dynamic records. Use views to configure viewable tables.
Administrators must manually add access control permissions for users to create, modify, or delete FMEA objects.
1. In the Related Products table, click the edit details icon .
◦ To add a reported experienced effect, in the Edit Details window, in the Failure Codes table, click the add reported experienced effects icon . The system adds a blank row to the Failure Codes table.
◦ To add an existing FMEA, do the following:
1. In the Edit Details window, in the Failure Codes table, click the add FMEA icon .
2. In the Select FMEA window, search for the FMEA that relates to the part.
3. Select the FMEA from the Search Results table and click OK. Attributes from the FMEA object appear in the Failure Codes table.
2. Enter or edit the appropriate information:
Field
Description
State
The system completes this field with the state of the customer experience when the effect was added.
Affected Part
This field defaults to the part that the effect is related to. Click the find icon . Select a part from the Failure Modes window and click OK.
Failure Mode
The name of the selected failure mode. Click the find icon . Select an object type from the Failure Mode window and click OK.
Failure Effect
The name of the selected failure effect. Click the find icon . Select an object type from the Failure Effect window and click OK.
Severity
Enter the suggested severity of the selected effect.
Harm Hazard
The name of the selected harm hazard. Click the find icon . Select an object type from the Harm Hazard window and click OK.
Comment
Enter comments about the failure code.
Lessons Learned
The name of the selected item. Click the find icon . Select an object from the Select window and click OK. To remove information from the field and leave it blank, click the clear icon .
This column does not appear during the Intake, Evaluation, or Confirmed states.
* 
• To remove a failure code, select the row with the failure code and click the remove icon .
• To add a duplicate failure code, select the row with the failure code and click the add duplicate failure codes icon. You can edit the information in the new row as needed.
• You can only edit the fields from the add FMEA icon during the Intake state. If an investigator receives more details about an effect during the Investigation state, the investigator must copy the effect from the Intake state and make changes to the copy. This allows the system to retain the history of the effect from the Intake state.
• You can edit fields from the add reported experienced effect icon during the Intake and Investigation states.
• When visible, the Lessons Learned and Confirm fields can be edited regardless of the state their effect was created.
• You cannot remove effects that were entered during a different state.
• When visible, the Failure Mode Type, Failure Effect Type, and Harm Hazard Type columns show the type information for a failure effect, failure mode, or harm hazard. These fields are not editable, but they change when a failure effect, failure mode, or harm hazard is selected.
Viewing Failure Code Information
• To access failure codes on the Customer Experience Management tab of the customer experience information page, click the view product details icon to access the View Product Details window.
• To access failure codes on the Structure tab of the customer experience information page, under Related Products, select a part to view the tables on the right side of the page.
Working with FMEA Objects on a Part
To view the FMEA table, on the part information page, select Customize > General > FMEA.
To create an FMEA object, click the create FMEA icon . In the Create FMEA window, complete the necessary fields and click OK.
To remove an FMEA object, click the delete FMEA icon .
To edit an FMEA object, right-click the FMEA object and select Edit FMEA. Complete the necessary fields and click OK.