Monitoring Problems
As a Windchill ESI Administrator you are alerted to problems through reporting channels such as user reports which includes trouble tickets logged via a help desk or through e-mails and through automated system alerts.
User reports are a passive, reactive means of detecting problems. To improve Windchill ESI system stability and lower the overall cost-of-ownership, it is recommended that you supplement user reports with automated system alerts which is a proactive approach that can prevent problems before they become critical.
The following describe how to monitor problems using the following:
• TIBCO BusinessWorks monitoring services
• Error handling processes and logging services
• Event rules and problem-detection approaches