As a Windchill ESI Administrator you are alerted to problems through reporting channels such as user reports which includes trouble tickets logged via a help desk or through e-mails and through automated system alerts.

User reports are a passive, reactive means of detecting problems. To improve Windchill ESI system stability and lower the overall cost-of-ownership, it is recommended that you supplement user reports with automated system alerts which is a proactive approach that can prevent problems before they become critical.

The following describe how to monitor problems using the following: