Enterprise Administration > Windchill ESI > Administering Windchill ESI in an ORACLE Applications Environment > Guidelines for Monitoring, Diagnosing, and Resolving Problems > Diagnosing Problems > Localizing Problems
  
Localizing Problems
To localize the source of the problem, you need to ask questions such as:
• Is the problem associated with a business process issue such as a system-of-record violation, a functional issue such as invalid data, or a technical issue such as a server being down?
• Is the problem associated with Windchill PDMLink, TIBCO, or the distribution target ERP system?
• If it is a problem related to TIBCO, is it associated with TIBCO EMS, BusinessWorks, or Adapter for Oracle Applications?
• Is the problem associated with the BusinessWorks deployment and/or run-time agents?
• Is the problem associated with the underlying physical network and computing, rather than Windchill ESI?
• Can the problem scenario be duplicated in a test system with the same configuration as the production environment?