Diagnosing a Stalled Job
This function helps you diagnose the status of a long running job that has not yet completed.
1. From the
Jobs List page, click the Information icon
![](../Windchill_Help_Center/images/IconViewInformation_4.gif)
of the job you want to diagnose. From the
![](../Windchill_Help_Center/images/Actionsbutton_3.gif)
menu, select
Diagnose.
2. The diagnosis of the running job appears in a temporary message at the top of the screen. Hover over the message (or hold down the Ctrl key) to keep it visible, and make a note of the message contents to determine the execution step (message-oriented middleware, the adapter, or Windchill). This will tell the system where to start looking. If the job has failed, it will appear as such on the event console.