安装故障排除
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问题
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可能的解决方案
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如何在 ThingWorx 中启用跨源资源共享 (CORS)？
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启用 CORS 允许将请求从域/网站发送到在其他服务器上部署的 ThingWorx 实例。可通过更新 Apache Tomcat web.xml 文件来完成此操作。
https://www.ptc.com/en/support/article?n=CS229450 中提供了详细的处理步骤。
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Tomcat 安装和 Thingworx.war 文件部署完成后，Composer 无法加载，原因为 404 error Application not found
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• 访问 Composer 时验证 Tomcat 上使用的端口是否正确
• 检查代理服务器/重定向
• 验证 Thingworx.war 文件及其 <Tomcat directory>/webapps 中相应文件夹的大小写是否正确 (应为 Thingworx，而不是 thingworx 或 ThingWorx)
• 验证所访问的 URL 是否为 http://<server>:<port>/Thingworx (不是 http://<server>:<port>/ThingWorx)
• 如果在 ThingWorx 安装后的 RHEL 环境中出现 404 未找到页面错误，请检查以下步骤：
◦ 验证 JAVA_HOME 环境变量是否具有 JDK 路径。例如，
JAVA_HOME = /usr/lib/jvm/jdk1.8.144
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thingworx.war部署时发生问题。
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验证 ThingworxStorage/extensions/web-inf 文件夹中是否包含许可库 (DLL 文件)。
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部署 ThingWorx 时发生以下错误：
org.apache.catalina.core.ApplicationContext.log HTMLManager: FAIL - Deploy Upload Failed, Exception: org.apache.tomcat.util.http.fileupload.FileUploadBase$SizeLimitExceededException: the request was rejected because its size (90883556) exceeds the configured maximum (52437800) java.lang.IllegalStateException: org.apache.tomcat.util.http.fileupload.FileUploadBase$SizeLimitExceededException: the request was rejected because its size (90883556) exceeds the configured maximum (52437800) at org.apache.catalina.connector.Request.parseParts(Request.java:2871 |
必须增加 Tomcat web.xml 文件的最大文件大小 (默认值为 50 MB)。此文件位于：
<path to Tomcat>\Apache Software Foundation\Tomcat
8.5\webapps\manager\WEB-INF 1. 打开 web.xml。
2. 将最大文件大小和最大请求大小更改为 104857600。
3. 保存并关闭文件。
4. 重新启动 Tomcat。
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导入 PTC 许可扩展时收到以下错误消息：
is licensed but cannot find feature in license.bin file
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尝试取消部署 ThingWorx 时收到以下错误消息：
FAIL - Unable to delete [<path to Tomcat>\webapps\Thingworx].
The continued presence of this file may cause problems. Due to FlxCore64.dll (<path to Tomcat>\webapps\Thingworx\WEB-INF\extensions\FlxCore64.dll) |
在取消部署前，从 Tomcat 的 Java 的配置中移除 -Djava.library.path。
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在 ConfigurationLog.log 中出现类似于以下内容的错误消息：
2017-03-10 05:56:07.097-0500 [L: ERROR] [O: ] [I: ] [U: SuperUser] [S: ]
[T: localhost-startStop-1] **********LICENSING ERROR ANALYSIS 2017-03-10 05:56:07.097-0500 [L: ERROR] [O: ] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] /Library/flexs is listed as a java.library.path but it does not exist. /Library/blah is listed as a java.library.path but it does not exist. /Library/zzz is listed as a java.library.path but it does not exist. No flx dll files found. Is the java.library.path set? 2017-03-10 05:56:07.097-0500 [L: ERROR] [O: ] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] **********END LICENSING ERROR ANALYIS |
日志消息可验证许可文件是否存在问题。
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平台启动时将会弹出类似于以下内容的错误消息：
2017-06-12 11:33:59.204+0530 [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] [message: The size of provided data is incorrect.] 2017-06-12 11:33:59.205+0530 [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] ====================================== 2017-06-12 11:33:59.205+0530 [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Invalid License file: /ThingworxPlatform\license.bin 2017-06-12 11:33:59.205+0530 [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] ====================================== 2017-06-12 11:33:59.205+0530 [L: WARN] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Shutting down the Platform. |
许可文件在浏览器中可能已打开/编辑/保存。再次下载许可文件，将其重命名为 license_capability_response.bin，并将其直接置于 ThingworxPlatform 文件夹中，不做任何编辑或保存。
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