Troubleshooting Remote Access

Remote Access for Axeda Agent Assets through ThingWorx > Troubleshooting Remote Access

This section enumerates common failures and issues that might occur with ThingWorx Remote Access and will discuss any fixes, workaround or mitigation steps you might need to perform to ensure your setup functions properly.

This section provides the following topics:

• General

◦ Symptom: The ThingWorx Remote Access Client (RAC) fails to connect to the platform when initiating a session

◦ Symptom: Unable to retrieve endpoints via the GetRemoteAccessibleEndpoints Service of the Remote Access Subsystem

◦ Symptom: Call to StartSession service fails

• A Mashup and the RAClientLinker Widget: Symptoms, Causes, and Actions

• Thingworx Internal Remote Access: Symptoms, Causes, and Actions

• eMessage (GAS) Symptoms, Causes, and Actions

• Remote Access Client (RAC) Symptoms, Causes, and Actions

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