Asset that was communicating earlier, no longer communicates
User Actions
The user must perform the following actions when faced with this error:
Check whether the identifier is set on the Thing. If the identifier is set, remove it. The eMessage Connector does not support identifiers.
Check if the modelNumber or serialNumber properties change on the Thing.
Verify that the token property of the Thing is set to match the token provided by the agent. For information about resetting a token, refer to Resetting a Token.
Verify that the Connector is still running or attached. To do this, navigate to the Monitoring > Connection Servers page and validate that the Connector is available in the list.
Check that the Connector user that is associated with the application key is still valid.
Administrator Actions
In addition to the steps that the user performs, the administrator must perform the following steps when faced with this error:
Check if the application key is valid.
Review the Connector logs to determine if any exceptions are present. If exceptions are present, refer to Exceptions Observed in the Log for eMessage Connector.
Check if the Connector has stopped processing messages from agents completely. For more information, refer to Observation 11: Connector stops processing agent messages completely.
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