Monitoring and Troubleshooting the eMessage Connector > Troubleshooting the eMessage Connector > Scenarios for Common Problems > eMessage Connector does not show up on the Monitoring > Connection Servers page
eMessage Connector does not show up on the Monitoring > Connection Servers page
User Actions
The user must perform the following actions when faced with this error:
Verify that the user that runs the eMessage Connector exists and is valid.
Verify that an application key exists and is tied to the user that runs the eMessage Connector.
Administrator Actions
In addition to the steps that the user performs, the administrator must perform the following steps when faced with this error:
Confirm that the application key that is used in the configuration is the same application key.
Review the Connector logs to determine if any exceptions are present. If exceptions are present, refer to Exceptions Observed in the Log for eMessage Connector.
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