Monitoring and Troubleshooting the eMessage Connector > Troubleshooting the eMessage Connector > Scenarios for Common Problems > Connector websocket connection errors with ThingWorx Platform
Connector websocket connection errors with ThingWorx Platform
Administrator Actions
The administrator must perform the following steps when faced with this error:
• Check if ThingWorx Platform is running and responsive. If ThingWorx Platform is unresponsive, then capture multiple thread dumps and a heap dump, and review the dumps.
• Check if you have set the Connector configuration to use the correct WebSocket URL, WSS (secure WebSocket when using SSL/TLS), and the correct port.
• Review the Connector logs to determine if any exceptions are present. If exceptions are present, refer to Exceptions Observed in the Log for eMessage Connector.
• Review ThingWorx Platform logs to determine if any exceptions are present. If exceptions are present, refer to Exceptions Observed in the Log for the ThingWorx Platform.
• Check if there is a firewall issue between the Connector and ThingWorx Platform.
Was this helpful?