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Problem
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Description
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Resolution
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Cannot connect to the ThingWorx Platform.
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The SDK cannot connect to the ThingWorx platform via websockets.
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• Verify that the port is supplied in the URI has a port value specified even if it is a default port for ws or wss. The following URI will not connect: ws://localhost/Thingworx/WS. Change this uri to be: ws://localhost:80/Thingworx/WS.
• A virus program is running that is blocking WebSocket communication.
• A firewall has the port blocked.
• Verify that the following subsystems are started on the ThingWorx Platform: WS Communications Subsystem and WS Execution Processing Subsystem.
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.NET SDK is timing out shortly after connecting to an Azure-hosted ThingWorx
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Corporate firewall may be blocking the Azure-based ThingWorx server from sending data.
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If your company's firewall settings are blocking your Azure-based ThingWorx server, add the server to a whitelist for the firewall.
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