Accessing the Dashboard
Before you can view your data in the dashboard, ensure that you meet the following requirements:
• You have a global support account with PTC.
• Sufficient time has passed for data from performance advisor utility to be viewable in the dashboard. The availability of data depends on the frequencies selected for the reports in the performance advisor utility. The initial data is available within 24 hours.
To access the dashboard:
1. Open a web browser and type https://support.ptc.com in the address bar.
2. Log in using your account credentials.
3. Browse to the Manage & Monitor Software section. Click Performance Advisor - System Dashboard under Proactive system scans and performance. The PTC Performance Advisor page is displayed.
4. Click Performance Advisor for Servigistics to open the Servigistics Performance Advisor dashboard.
5. Click Performance Advisor for ThingWorx Flow to open the ThingWorx Flow Performance Advisor dashboard.
