Agent Installation and Configuration > Troubleshooting Integrity Lifecycle Manager Agent
 
Troubleshooting Integrity Lifecycle Manager Agent
The following table contains tips for troubleshooting common issues with Integrity Lifecycle Manager Agent.
Issue
Potential Resolution
Integrity Lifecycle Manager Agent will not start
Check agent.log to see if:
port for Integrity Lifecycle Manager Agent is already in use by another component on remote machine, or;
applicable security or required properties were not provided.
Check agent.properties to see if the mksagent.startup.sd= property is set to false. Ensure that this property is set to false in Integrity 10.8 and later.
Cannot connect Integrity Lifecycle Manager server to Integrity Lifecycle Manager Agent
Check Integrity Lifecycle Manager Agent(s) is/are running via Windows service or daemon process.
Check server.log file for connection errors on Integrity Lifecycle Manager server side.
Check the agent.log file for connection errors on Integrity Lifecycle Manager Agent side.