Pro/ENGINEER Wildfire 4.0 Tryout Edition FAQ

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I have received my Pro/ENGINEER Wildfire 4.0 Tryout Edition CD, how do I get started?
Once you receive your Tryout Edition CD, you must first insert the CD and then the installation process will guide you step by step. There are two basic steps:

  1. Check your minimum hardware requirements. A network card is essential.
  2. Ensure you are connected to the internet via the network card. If you have a network card and are not connected to the internet, please refer to the Installation Guide for the offline mode license registration.
  3. Create a registered user account
  4. Install files

For more detailed installation and registration instructions, refer to the installation guide.

Are there any special installation procedures that I must follow when running Pro/ENGINEER Wildfire 4.0 Tryout Edition?

When I launch the Pro/ENGINEER Wildfire 4.0 Tryout Edition, I get the splash screen, then it goes away, and the program does not start. What should I do?

I requested a license file (Offline Mode), but I have not received it by email. What should I do?
Make sure you are using a valid e-mail address and confirm that your mailbox is not full before requesting a license file.

What does the message "error in plpfhost" refer to?
This error may occur for one of two reasons.

What does the message "could not detect network adapter" refer to?
An ethernet network adapter is required to start the Pro/ENGINEER. Refer to your hardware vendor for information on installing and configuring the network adapter.

I am trying to install the Pro/ENGINEER Wildfire 4.0 Tryout Edition in a language other than English. What should I do?
If you would like to install a Pro/ENGINEER Wildfire 4.0 Tryout Edition in a language other than English follow these instructions:

In order for the language to be installed, it must be selected while defining the installation components. Setting the LANG environment variable enables both the installer (PTC.Setup) and Pro/ENGINEER Wildfire 4.0 Tryout Edition to display in the desired language.

NOTE: For all Operating Systems, you will need to have a Japanese version of the OS in order to run in Japanese. For European languages, this is not required.

What kinds of help tools (online tutorials/printed manuals/general help) are provided with the Pro/ENGINEER Wildfire 4.0 Tryout Edition?
PTC Online Help is shipped with the Pro/ENGINEER Wildfire 4.0 and is installed by default. The Online Help can be started from within Pro/ENGINEER by selecting Help - Pro/E Help System.

Online help for all other languages needs to installed separately.

Error Message: "PTC.Setup failed to connect to the PTC Download Server. Please check you internet connection and try again."
This message could be caused by a number of factors. Try the following:

  1. Make sure your internet connection is running and is a reliable connection.
  2. Try disabling your firewall or any security software during the install.
  3. Retry going through the installation later on in the day to be sure it was not a PTC server traffic issue.

What does the error missing .Cab files mean?
When attempting to install the Tryout Edition Download, I receive a message saying that some .Cab files are missing. How can I fix this?
When an installation is missing .cab files, it usually indicates that something went wrong during the download and installation of Pro/ENGINEER. Please try to reinstall the program. If the issue persists, please contact your local reseller or PTC sales rep. and request a copy of the installation CD.

How do I locate my computer’s Host ID?
The Pro/ENGINEER Tryout Edition license is locked to the Host ID, which is the network physical address of your computer. You can find out your Host ID during installation or from the Start menu.

During Installation

    The Host ID appears in the bottom-left corner of the first screen during Pro/ENGINEER installation.
  1. Insert your Pro/ENGINEER Tryout Edition CD-ROM in to the CD-ROM drive of the computer on which you want to install Pro/ENGINEER.
  2. Start PTC.Setup as described in the section Installing Pro/ENGINEER Tryout Edition.
  3. On the first installation screen, in the lower-left corner, you will see a 12-digit number on the second line. The 12-digit number with hyphens is your Host ID.
From the Start Menu
    The Host ID appears when you enter the ipconfig/all command from a DOS window.
  1. Click Start > Run, type cmd, and press ENTER.)
  2. At the prompt, type ipconfig/all and press ENTER. The Windows IP Configuration information appears.
  3. Locate the line with the words Physical Address. The 12-digit number with hyphens is your Host ID.
    Physical Address. . . . . . . . . : 00-11-22-33-44-55

Why does Pro/ENGINEER not find the load point at startup?
If you get the message Cannot Find \i486_nt\filename, the PATH environment variable for the Pro/ENGINEER load point is either is not set or is incorrect. You may have a syntax or spelling error. To correct this, follow these steps:

  1. Click Start > Settings > Control Panel. (For Windows XP, click Start > Control Panel). The Control Panel appears.
  2. Double-click System. (XP users, if you do not see System in the Control Panel, click Switch to Classic View in the upper-right corner.)
  3. Click the Advanced tab and click Environment Variables. The Environment Variables page appears.
  4. Look under System variables for the variable PATH. Check to see if PATH contains \bin. (All values are separated by a semicolon. Therefore, if there are other paths before and after Pro/ENGINEER, the Pro/ENGINEER path will have semicolons both before and it).
    Note: The load point is the directory into which Pro/ENGINEER was installed. If you accepted the default location, then your load point will be C:\Program Files\ProENGINEER Tryout Edition. If you installed Pro/ENGINEER into a directory other than the default load point, you must reflect that change.
  5. Between the semicolons, fix the PATH variable to the correct location of your load point.

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