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Services and expertise

Using Our Site

Troubleshooting PTC Media

Please use this page to troubleshoot some problems you are having with the PTC Media we have available on ptc.com.

Codecs

If you are having trouble viewing media due to a codec, try downloading these:

Macintosh Users
Macintosh users are encouraged to install Windows Media Player for OSX.

Account Management

Can't access a Webcast that is for Maintenance Customers and you are one? Verify your account status (ptc.com password required). You can also change your name, e-mail address, password, and personal demographic data.

Troubleshooting and Tips

Although the presentation title may appear, before the video starts playing, there may ba a significant delay due to buffering that occurs on your computer, network speed and traffic, plus a number of other factors.

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