PTC is currently making improvements to PTC.com and Customer Support

PTC is currently making improvements to Support.PTC.com and Customer Support.
We apologize for any inconvenience.

PTC is currently performing maintenance work on its infrastructure and Customer Support systems. During this time there will be no access to https://support.ptc.com. We apologize for any inconvenience.

Gold Plus and Platinum support level customers may still contact PTC Technical Support at the normal Worldwide Technical Support telephone numbers listed below to obtain assistance during this maintenance window.

North and South America

Technical Support Phone - Toll Free
United States and Canada 800-477-6435
Brazil 0800-891-0978

Europe and Africa

Technical Support Phone - Toll Free
Europe and Africa +800-PTC-4-HELP
(00-800-78-24-43-57)

Asia and Pacific Rim

Technical Support Phone - Toll Free
Australia 1-800-553-565
China 10800-650-8185 (International Toll Free)
800-810-0699 (Domestic Toll Free)
Hong Kong 800-905330
India 1 800 233-4599
Indonesia 001-803-65-7250
Japan 0120-20-9023
Malaysia 1-800-80-1026
New Zealand 0800-44-4376
Philippines 1800-1651-0637
Singapore 1800-830-9901
South Korea 00798-65-1-7078 (International Toll Free)
080-3469-001 (Domestic Toll Free)
Taiwan 00801-65-1256 (International Toll Free)
0800-013069 (Domestic Toll Free)
Thailand 001-800-65-6213

Enhancement Details

Expanded Forms-based Authentication Support

Windchill 10.1 M010 supports the use of a forms-based authentication solution for user logon and logoff, and now has improved log off, session-timeout, and error handling.

Product Information

Product Collaboration Solutions
PDM & Process Solutions
Product / Module PTC Windchill PDMLink
PTC Windchill ProjectLink
Version 10.1
Product Functional Area Access Control
User Interface Location  
Processes, Initiatives, and Best Practices

Benefits and Description

To support existing HTML forms-based authentication, Windchill 10.1 M010 adds support for log off, session-timeout, and error handling. Customers using a forms-based authentication solution to log on and log off can now find added support from the Log Off link, located on the Quick Links dropdown menu. The Log Off link does not apply if you are using protocol-based (basic) authentication. In addition, Windchill 10.1 M010 handles user session-timeouts in a more predictable and user-friendly manner and provides better error handling when a session cannot easily be re-authenticated.

For more information, see the Windchill Help Center:

Advanced Deployment> Authentication

Multimedia

Images
The "Log Off" link is available from the "Quick Links" menu.

 
 PTC is currently making improvements to PTC.com and Customer Support

PTC is currently making improvements to Support.PTC.com and Customer Support.
We apologize for any inconvenience.

PTC is currently performing maintenance work on its infrastructure and Customer Support systems. During this time there will be no access to https://support.ptc.com. We apologize for any inconvenience.

Gold Plus and Platinum support level customers may still contact PTC Technical Support at the normal Worldwide Technical Support telephone numbers listed below to obtain assistance during this maintenance window.

North and South America

Technical Support Phone - Toll Free
United States and Canada 800-477-6435
Brazil 0800-891-0978

Europe and Africa

Technical Support Phone - Toll Free
Europe and Africa +800-PTC-4-HELP
(00-800-78-24-43-57)

Asia and Pacific Rim

Technical Support Phone - Toll Free
Australia 1-800-553-565
China 10800-650-8185 (International Toll Free)
800-810-0699 (Domestic Toll Free)
Hong Kong 800-905330
India 1 800 233-4599
Indonesia 001-803-65-7250
Japan 0120-20-9023
Malaysia 1-800-80-1026
New Zealand 0800-44-4376
Philippines 1800-1651-0637
Singapore 1800-830-9901
South Korea 00798-65-1-7078 (International Toll Free)
080-3469-001 (Domestic Toll Free)
Taiwan 00801-65-1256 (International Toll Free)
0800-013069 (Domestic Toll Free)
Thailand 001-800-65-6213