Enhancement Details
System Error Reporting
Windchill 10.1 includes new system error reporting capabilities to make it easier for a user to forward an error report and associated data to site administrators. The forwarded data makes it easier for an administrator to find log entries that will assist the debugging process. In addition, the site administrator can configure Windchill to prevent users from being exposed to stack traces when an error is reported. The initial areas of impact are Workflow and the overall default error handler. In future releases, the capabilities will be available more broadly.
Product Information
| Product |
Collaboration Solutions PDM & Process Solutions |
|---|---|
| Product / Module |
PTC Pro/INTRALINK PTC Windchill PDMLink PTC Windchill ProjectLink |
| Version | 10.1 |
| Product Functional Area |
Reporting |
| User Interface Location | |
| Processes, Initiatives, and Best Practices |
Benefits and Description
Windchill user can easily forward error report to site administrators:
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Error report page includes a mail-to link.
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Resulting email is sent to the email account that has been configured for the Windchill JMX administrator.
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Email contains data and references specific to the occurrence of the reported error.
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Email subject contains ID that uniquely associates the email thread with the occurrence of the reported error.
Windchill site administrators can more easily find log record entries directly related to a reported error:
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The forwarded error report includes the servlet request ID for the failed operation. The request ID is shown as a link in the Windchilll event log manager, enabling the administrator to immediately navigate to the relevant entry .
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The data in the event log, with the servlet request ID, enables the administrator to step into the appropriate log, directly to the relevant log entry for the specific occurrence of the reported error. It is not necessary to search through the log file, trying to correlate logged data with the user and time of the reported error.
Site administrator can configure the Windchill system to prevent users from seeing stack traces when an error is reported:
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A site configuration setting allows the administrator to prevent users from seeing stack traces in reported errors.
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The stack trace data is still available to the administrator, if the user forwards the error report.
For more information, refer to the Windchill Help Center:
Specialized Administration > Analyzing System and Business Information > Reference > Working with User Error Reports