Enhancement Details

System Error Reporting

Windchill 10.1 includes new system error reporting capabilities to make it easier for a user to forward an error report and associated data to site administrators. The forwarded data makes it easier for an administrator to find log entries that will assist the debugging process. In addition, the site administrator can configure Windchill to prevent users from being exposed to stack traces when an error is reported. The initial areas of impact are Workflow and the overall default error handler. In future releases, the capabilities will be available more broadly.

Product Information

Product Collaboration Solutions
PDM & Process Solutions
Product / Module PTC Pro/INTRALINK
PTC Windchill PDMLink
PTC Windchill ProjectLink
Version 10.1
Product Functional Area Reporting
User Interface Location  
Processes, Initiatives, and Best Practices

Benefits and Description

Windchill user can easily forward error report to site administrators:

Windchill site administrators can more easily find log record entries directly related to a reported error:

Site administrator can configure the Windchill system to prevent users from seeing stack traces when an error is reported:

For more information, refer to the Windchill Help Center:


Specialized Administration > Analyzing System and Business Information > Reference > Working with User Error Reports

 PTC is currently making improvements to PTC.com and Customer Support

PTC is currently making improvements to Support.PTC.com and Customer Support.
We apologize for any inconvenience.

PTC is currently performing maintenance work on its infrastructure and Customer Support systems. During this time there will be no access to https://support.ptc.com. We apologize for any inconvenience.

Gold Plus and Platinum support level customers may still contact PTC Technical Support at the normal Worldwide Technical Support telephone numbers listed below to obtain assistance during this maintenance window.

North and South America

Technical Support Phone - Toll Free
United States and Canada 800-477-6435
Brazil 0800-891-0978

Europe and Africa

Technical Support Phone - Toll Free
Europe and Africa +800-PTC-4-HELP

Asia and Pacific Rim

Technical Support Phone - Toll Free
Australia 1-800-553-565
China 10800-650-8185 (International Toll Free)
800-810-0699 (Domestic Toll Free)
Hong Kong 800-905330
India 1 800 233-4599
Indonesia 001-803-65-7250
Japan 0120-20-9023
Malaysia 1-800-80-1026
New Zealand 0800-44-4376
Philippines 1800-1651-0637
Singapore 1800-830-9901
South Korea 00798-65-1-7078 (International Toll Free)
080-3469-001 (Domestic Toll Free)
Taiwan 00801-65-1256 (International Toll Free)
0800-013069 (Domestic Toll Free)
Thailand 001-800-65-6213