PTC System Monitor for Windchill 10.1
The PTC System Monitor (PSM) is a major new separately installed module in the PTC Product Development System (PDS) that provides system administrators with state-of-the-art tools to detect, diagnose and repair problems impacting the operational health of their PLM solutions. The PSM module works to monitor both test and production systems and can be used without concern of performance impact. In the 10.1 timeframe this module is becoming generally available to all maintenance paying customers and is also compatible with all maintenance releases of Windchill 9.1 and 10.0.
PDM & Process Solutions
|Product / Module||
PTC Windchill PDMLink
PTC Windchill ProjectLink
|Product Functional Area||
|User Interface Location|
|Processes, Initiatives, and Best Practices|
Benefits and Description
The primary benefits of this new module will be in lowering the total cost of ownership by making customers more self sufficient and able to diagnose problems without PTC involvement. A secondary benefit is in reducing the cost of support for PTC by providing PTC with more and better information on the root cause of operational problems when they occur.
Use Scenarios Supported
Monitor Application Health
Simple dashboards that summarize Windchill system and component health
Specific measures and thresholds that indicate warning “yellow” and error “red” conditions
Notifications when thresholds are breached
Integrated incident list / viewer
Detailed transaction trace files that correlate information captured from individual transactions running across application tiers and software components
Additional information captured during error states (e.g. thread dumps when key indicators go “red”)
Diagnose Root Cause
High level system health dashboards to provide visual proof of system health and indications of warning and error states by tier and software component.
Additional 2nd –level debug dashboards that permit Windchill-component health investigation and gathering of metrics
Detailed archive of individual user transactions and/or saved sessions
7-14 day storage of trace and other captured information
PLM Transaction Monitoring
Monitor key PLM transactions (e.g. check in, check out, synch workspace)
Customers can set warning and error thresholds on PLM measures.