PTC is currently making improvements to PTC.com and Customer Support

PTC is currently making improvements to Support.PTC.com and Customer Support.
We apologize for any inconvenience.

PTC is currently performing maintenance work on its infrastructure and Customer Support systems. During this time there will be no access to https://support.ptc.com. We apologize for any inconvenience.

Gold Plus and Platinum support level customers may still contact PTC Technical Support at the normal Worldwide Technical Support telephone numbers listed below to obtain assistance during this maintenance window.

North and South America

Technical Support Phone - Toll Free
United States and Canada 800-477-6435
Brazil 0800-891-0978

Europe and Africa

Technical Support Phone - Toll Free
Europe and Africa +800-PTC-4-HELP
(00-800-78-24-43-57)

Asia and Pacific Rim

Technical Support Phone - Toll Free
Australia 1-800-553-565
China 10800-650-8185 (International Toll Free)
800-810-0699 (Domestic Toll Free)
Hong Kong 800-905330
India 1 800 233-4599
Indonesia 001-803-65-7250
Japan 0120-20-9023
Malaysia 1-800-80-1026
New Zealand 0800-44-4376
Philippines 1800-1651-0637
Singapore 1800-830-9901
South Korea 00798-65-1-7078 (International Toll Free)
080-3469-001 (Domestic Toll Free)
Taiwan 00801-65-1256 (International Toll Free)
0800-013069 (Domestic Toll Free)
Thailand 001-800-65-6213

PTC’s Technical Information Solution

Video Transcription

Brian Lindauer, Senior Vice President, Service Lifecycle Management

Technical Information is critical to service. Having the right information at the point of service that is accurate and easy to understand and specific to the equipment you are working on helps drive efficiency, improving key metrics such as first time fix rate, machine uptime, and driving customer value and overall satisfaction.

Unfortunately technical information suffers from a number of challenges today. Typically a technician is forced to deal with information that is either book based, difficult to understand due to lack of illustrations and visuals and quite often out of date and quite typically is not specific to the equipment they are trying to service.

PTC's unique approach to technical information solves these challenges by allowing you to author, manage and deliver technical information in a product centric manner. By product centric we mean that your information is organized by product structure rather than based by on a document outline. We also allow you to leverage up stream engineering CAD to drive rich graphical illustrations for procedural information or parts identification. Additionally we allow you to connect with engineering change management processes to help make sure your technical information is always up to date.

Together these capabilities make it easier to provide technical information at the point of service that is easily found, understood and trusted.

PTC's holistic solution for technical information delivers all of the capabilities you need to drive breakthrough levels of efficiency in your service lifecycle.