Service Lifecycle Management
Kevin Wrenn, Divisional General Manager, Service Lifecycle Management
World class OEMs are looking to drive higher customer value. They're doing this by offering solutions to their customers. Rather than just designing and building products, they're focused on delivering solutions to their customers that drive high value. These solutions are the combination of their best products and their best services. As it turns out these services are driving high customer satisfaction, lots of customer retention, big revenue streams and high margins.
We find that the most successful and innovative OEMs are taking a holistic approach to product lifecycle. In general they're following 3 principles:
- They create and maintain a single view of product history
- They focus on delivering and capturing in-context rich information at the point of service
- And they also focus on collecting and analyzing feedback on product performance to improve their services and their products inside their enterprise.
PTC’s unique approach to Service Lifecycle Management, or SLM, is product-centric. What this means is that the central organizing construct for services processes, data and history is the product itself. We've used this innovative approach to build 5 solutions around 5 key functions inside an OEM: Technical Information, Service Parts, Warranty and Contract Management, In-Service Product Support and Service Event Management.
I encourage you to learn more about how PTC's SLM solutions can drive product and service advantage inside your company